It can take a lot of courage to call the crisis line, especially when you don’t know what to expect.

Here are few things to know and expect:

1. A phone call is not the only support tool. You can also chat, text, or email for support.

2. You will be connected with a trained crisis volunteer.

3. They will see how you are doing. They may ask questions like, “Are you having suicidal thoughts?” The volunteer does not want to assume and ensure your safety. It is also okay to share if you are. The staff are trained in handling chats involving these kinds of thoughts.

4. The staff are there to listen and understand what you are experiencing. They do not judge but are there to hear you.

5. The team will then work with you to develop a plan that helps you address the crisis you are facing.

6. You can call back if you need support. Once your safety is ensured, they will encourage you to call back if you need help. They might also offer to do follow up call if they think it might be beneficial.

7. The goal of the conversation is to help you feel that you are in a better position to help with your crisis, that you feel heard and that you have a plan.

For more resources, visit https://www.domore.ag/crisis-contacts